Overview

We want to make sure you’re happy with your purchase! You can exchange or return most items within two weeks of purchase if they meet the following conditions:

• Original condition: The item must be unworn, unwashed, and in its original packaging with all tags attached.

• Timeframe: Returns and exchanges must be initiated within 30 days of receiving your order.

What’s not eligible?

• Items that have been used or removed from their packaging

• Clearance items.

Return shipping & fees

• You are responsible for covering the shipping cost to return the item to us. Usually between R100 and R150 depending on your location.

• You can choose your preferred courier or use our designated one (additional information on drop-off and collection points will be provided upon request).

• The product needs to be placed inside another box if you are using your own courier. This is to ensure 100% resell condition.

Exchanges

We’ll gladly send you a replacement item once we receive your return and our support team have confirmed that the returned item is in 100% resell condition

Refunds

• Refunds will be issued via EFT (Electronic Funds Transfer) to your nominated bank account. If you used PAYFLEX split payment option, your refund will be processsed through PAYFLEX

• Refunds are processed every Friday.

• Unfortunately, we cannot refund transaction fees associated with your original payment method if on a return (Credit Card, InstantEFT, Zapper, or Snapscan).

• The Credit Card fee will be waived if you are due a refund on Out of Stock items.

Important Note:

This policy does not affect your rights under the Consumer Protection Act (CPA).

Need help?

Contact us at sales@ikhambi.co.za for questions related to refunds and returns.